COURSE SLIDES

Hospitality OB Slides (bachelor at SHML)

In this course I tease out the application of the relational approach in the hospitality industry and develop a detailed framework for behavioral analyses

syllabus

activities

case 1    team management & tasks team effectiveness questionnaire

case 2    tasks at hand

Hospitalitry Marketing Sales & Advertizing Slides (bachelor at SHML)

Applying and developing the relational approach in the articulation between guests and hoteliers is the kernel of the relational approach to understanding hotelier behaviors. This course is also an opportunity for identifying various elements that constitute the basis for action in the market place.

syllabus